Last updated: 26/01/2026

The Deal Board Ltd is committed to providing a professional, transparent, and high-quality service. We take complaints seriously and aim to resolve them promptly and fairly.

If you are dissatisfied with any aspect of our service, please follow the procedure outlined below.

Step 1 – Making a complaint

Complaints should be made in writing wherever possible and include sufficient detail to allow us to investigate the matter fully.

You may submit a complaint using any of the following methods:

Email: [email protected]

Post:

The Deal Board Ltd

Room F4, Clover House

John Wilson Business Park

Harvey Drive

Whitstable

Kent

CT5 3QZ

Please include:

- Your name and contact details

- A clear description of your complaint

- Any relevant supporting information

Step 2 – Acknowledgement

We will acknowledge receipt of your complaint in writing within 3 working days of receipt and confirm who is handling the matter.

Step 3 – Investigation

We will investigate your complaint fairly, thoroughly, and impartially.

Our aim is to issue a full written response within 15 working days. If the matter is complex and requires additional time, we will keep you informed of progress.

Step 4 – Final response

Our final response will set out:

- Our findings

- Any action we propose to take

- Our final position on the complaint

Step 5 – Referral to The Property Ombudsman

If you remain dissatisfied with our final response, or if we have not provided a final response within 8 weeks, you may refer the complaint to The Property Ombudsman, of which we are a member.

The Property Ombudsman

Milford House

43–55 Milford Street

Salisbury

Wiltshire

SP1 2BP

Website: www.tpos.co.uk

Telephone: 01722 333 306

You must refer your complaint to The Property Ombudsman within 12 months of our final response.

Record keeping

All complaints are recorded and retained for a minimum of 6 years in accordance with regulatory requirements.